SmallBizGenius Analysis
Intego receives overwhelmingly positive feedback for its Mac-specific antivirus and security software. Customers consistently praise Intego's ease of use, effective protection, and exceptional customer support.
Category Breakdown
Scores based on analysis of 292 recent reviews
Customer Support
9.5/10Reviewers consistently praise Intego's customer support for being responsive, helpful, and patient. Many users highlight specific support staff members by name, emphasizing their expertise and willingness to go the extra mile to resolve issues. For example, one user said Luis was "extremely helpful, but very patient with a customer [me] who is not technologically proficient."
42 reviews mention thisEase of Use
9.0/10Customers find Intego's software easy to install, set up, and use, even those with limited technical knowledge. The intuitive interface and straightforward instructions contribute to a positive user experience. As one reviewer noted, "Simple install process and I feel like I now have the protection I need."
30 reviews mention thisEffective Protection
8.0/10Many reviewers express confidence in Intego's ability to protect their Macs from viruses and malware. Some have been long-time users, attesting to the software's consistent performance over many years. One user shared, "Have been using the Intego Virus software for over 15 years now...Intego remains the best of the bunch."
25 reviews mention thisInstallation Process
8.5/10The installation process is generally described as smooth and straightforward. Customers appreciate the clear instructions and easy download process. A reviewer stated, "Purchase and installation worked great."
15 reviews mention thisSubscription and Billing
4.0/10A few reviewers report issues with unexpected auto-renewals, billing discrepancies, and difficulties obtaining refunds. These customers express frustration with the lack of communication and perceived unfair billing practices. One reviewer warned of being charged without consent.
6 reviews mention thisVPN Performance
7.0/10Users appreciate the VPN feature for enhancing privacy and security, especially when using public Wi-Fi networks. They find it easy to use and effective in protecting their data. A reviewer mentioned it "protects your privacy very well, even when you’re forced to use public wi-fi."
4 reviews mention thisPros & Cons
What Customers Love
"The support team at Intego is exemplary!! I was treated very respectfully and with exceptional knowledge of what was best for me."
"Simple install process and I feel like I now have the protection I need."
"Have been using the Intego Virus software for over 15 years now...Intego remains the best of the bunch."
"Super Mac friendly interface so definitely feels familiar and straight forward."
"It protects your privacy very well, even when you’re forced to use public wi-fi."
Common Complaints
"Having being informed that I had an auto renewal against me I replied back to INTEGO twice that I had no auto renewal with them they failed to acknowledge my response."
"I had a very disappointing customer service experience. When my full scanner stopped working, I reached out to the support team for assistance but received little to no helpful guidance."
"Software wiped out my hard drive!"
"Took much longer that it should have to install. I had to download several times because other screens kept preventing me from seeing the installation page described in your literature."
"Intego's website clearly states that "Intego ONE's free version provides essential protection against malware and other common threats for most Mac users..." I spent a long time on a Support Chat with Intego asking how I could obtain this, and ultimately was told that I would be getting an email with a trial offer for the full product."
Common Questions About Intego
Answers derived from customer review patterns
Is Intego legit and trustworthy?
Yes, Intego appears to be a legitimate and trustworthy provider of Mac security software. The vast majority of reviews are positive, with customers praising the software's effectiveness, ease of use, and excellent customer support. Many users have been using Intego for years and trust it to protect their Macs from viruses and malware. While there are a few negative reviews regarding billing issues, the overall sentiment is overwhelmingly positive, suggesting that Intego is a reliable choice for Mac security.
Based on 45 reviewsDoes Intego have good customer service?
Yes, Intego is consistently praised for its exceptional customer service. Reviewers frequently mention the responsiveness, knowledge, and patience of the support team. Many users highlight specific support staff members by name, emphasizing their willingness to go the extra mile to resolve issues. The positive feedback regarding customer service suggests that Intego prioritizes customer satisfaction and provides effective support to its users.
Based on 42 reviewsIs Intego worth it for small business?
For small businesses that rely on Macs, Intego appears to be a worthwhile investment. The software provides comprehensive protection against viruses and malware specifically designed for macOS, ensuring the security of sensitive data. The ease of use and excellent customer support make it accessible for businesses with limited technical expertise. While there are some concerns about billing issues, the overall positive sentiment suggests that Intego is a reliable and effective security solution for Mac-based small businesses.
Based on 30 reviewsWhat is Intego's VPN like?
Intego's VPN is generally well-received by users who appreciate its ability to enhance privacy and security, especially when using public Wi-Fi networks. Reviewers find it easy to use and effective in protecting their data from prying eyes. While not a primary focus of the software, the VPN provides an additional layer of security for users who need to protect their online activity.
Based on 4 reviewsHow easy is Intego to install and set up?
Intego is widely regarded as easy to install and set up, even for users with limited technical knowledge. Reviewers frequently mention the straightforward instructions and intuitive interface, which make the installation process smooth and hassle-free. The ease of use is a significant advantage for small business owners who may not have dedicated IT staff and need a security solution that is simple to implement and manage.
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